• Higher Standards Achieved
• Increases Efficiency
• Increases Job Satisfaction
• Increases Customer Satisfaction
• Increases Staff Retention
• Promotes Teamwork
• Comply with legal Requirements

To deliver excellence and a quality service to customers, all staff must be performing to their full potential. In the hospitality industry or any industry excellent staff are without doubt the most important asset.

Clients and customers return to where they are made feel that they matter. They will return to where they are treated the best. Without continuous development and training of staff a business can lose it’s competitive advantage.

Without Training and Development of managers, supervisors and employees staff are unable to work to their maximum potential.

Our Training Division provide programmes to suit each client’s individual requirements as well as management development and skills development programmes. Before we tailor make each programme we identify a comprehensive Training Needs Analysis with your Staff and Company so we can fulfil all requirements efficiently and effectively.

Listed here is a selection of our current offering. We can deliver courses on site or in our own training room.

• Practical Employment Law
• Customer Care - Team Development
• Grievance & Disciplinary Procedure
• Train the Trainer
• Telephone Answering Technique
• Supervisory Management
• Delegation and Empowerment
• Effective Communication Skills
• Conflict Management
• Performance Appraisal
• Time Management
• Leadership and Motivation
• Staff Retention
• Stress Management
• Interviewing Skills
• Workplace Bullying/Harassment

All courses are tailor made to suit each client’s exact requirements.
A Training needs analysis (TNA) is performed in conjunction with the client.

Would you wish to require about the above listed courses or any other area that you may need further information on, don't hesitate to contact us.

Our Training Consultant is accredited with, BSc., MSc., Dip EmpLaw., CertEd., FCIPD and FIITD.